The “Terms and Conditions” determine the sale of products on the “symphonyoftheearth.org” website. The website is operated by SOE (Symphony Of The Earth Pte Limited 201130923K) a Singapore based company. Please take time to read the following terms carefully. Using this website and placing an order with SOE confirms acceptance of these terms. SOE reserves the right to amend these terms from time to time, without any notice to you. Amendments take effect immediately when posted on the SOE website and apply to all orders placed thereafter.
You must be over the age of 18 years and be legally able to enter into a binding contract to use and purchase products on our website.
Once you place an order for a product, you commit to pay the advertised price in the order, including delivery costs and all other charges or taxes. Subject to full payment, and subject to abiding by these terms and conditions, SOE agrees to supply the product and deliver the product to the specified delivery address made at the time of the order.
SOE reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in either the price or product description on this website, or an error in your order. Your contract with SOE will become effective only when you receive confirmation of receipt and payment of your order.
An order is not final until the product has been dispatched to you. In certain circumstances SOE may restrict multiple quantity sales to a single purchaser or delivery address. In such cases, if SOE cancels all or part of your order, you will be notified before the product is dispatched and relevant refund payments will be made to you.
All prices including products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. SOE is not bound by incorrect pricing posted on the website in error.
Prices indicated on the website are in Singapore dollars. If the credit card that you use is in a foreign currency, your card issuer will determine the exchange rate applied. Your card issuer may also impose additional fees or charges. The currency conversion tools on the website are only estimates of exchange rates and any such rates cannot be guaranteed by SOE.
DELIVERY AND INSURANCE
SOE endevours to dispatch orders for in-stock products within 24 hours after receipt of an order. However there may be circumstances in which the order turnaround time is not met. The delivery times are indicative only and SOE will not be liable for any failure to meet these delivery times.
All packages are insured from the time of dispatch to the time they are signed for upon delivery. We cannot take responsibility for items that are damaged or lost once they have been signed for. It is your responsibility to ensure that there will be a contact at the delivery address you provide that is authorised to sign for your delivery. We cannot deliver to post office boxes.
RETURNS AND REFUNDS
If you are not happy with your purchase from the SOE website we are happy to exchange, credit or refund your original method of payment, providing that: (1) You register the return within 7 days of receipt of the goods, (2) You return the product to us within 14 days of registering your return request, (3) the returned product is in saleable condition, unused, unwashed, unworn and undamaged, and in its original packaging with original garment tags attached and including (if applicable) dust bags and gift boxes.
If you return a product in accordance with the above terms, SOE will refund the price paid, less delivery and return postage costs and any other taxes, duties or charges imposed in respect of the product.
If goods are faulty you may choose between a refund, exchange or credit along with reimbursement by SOE of postage costs incurred.
Please allow up to 2 weeks for your return to be processed. Refunds can only be credited back to the original form of payment.
If you wish to exchange your purchase please include a postage paid, self-addressed bag sufficient to return your purchase to you.
SOE Exchanges and Returns
26 Kallang Avenue
As soon as the return has been received, a replacement product will be shipped or your account credited or refunded.
If you feel that your return falls outside of our policy, please notify us by email on email@example.com
TAXES AND DUTIES
Please be aware that as the recipient you are liable for all import duties or any additional taxes imposed by the country that you are shipping to. Payment of these may be necessary to release your order from customs on arrival. Please check your local customs procedures regarding taxes.
In order to purchase products from the website, you will need to create a SOE account prior to making a purchase. You must also create an SOE account to engage with the SOE community and to receive news and product information from time to time, though you may opt-out at any time by using the unsubscribe link on any of our communications.
As an account holder you are required to provide SOE with accurate personal information. Provision of another person’s details as your own will not be deemed acceptable.
Any personal information collected by SOE shall not be disclosed to any third party unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure.
DISCLAIMER AND LIABILITY
While the information contained in the website is believed to be accurate and current, it is provided by SOE in good faith on an “as is” basis. SOE, its’ owners and employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website.
To the extent (if any) that the content of the website does not satisfy the laws of a country other than Singapore, it is not directed to persons in those countries and they should not use the website.
Neither SOE nor its affiliates, directors, partners, employees, agents, or contractors, will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website, including loss or damage suffered as a result of negligence. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
SOE cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release SOE entirely of all responsibility for any consequences of its use.
Unless otherwise indicated, all materials on this website including the products and packaging, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by SOE. Except for the purpose of a bona fide use of this site, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by SOE. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of SOE is strictly prohibited.
A defective product is a product that is not of saleable quality, does not correspond with its description, or where a defect in materials or workmanship becomes apparent to you and is notified to SOE within three months of receipt.
Products damaged by accident or misuse, by use other than in accordance with their specifications (for example, improper cleaning), or by normal wear and tear, are not defective products.
Before returning a defective product, you must notify SOE of the details and reason for the return. Where practicable, SOE will arrange for the repair of defective products. If a product cannot be repaired, SOE will provide a refund of the price paid, including delivery costs.
SOE liability to you in respect of defective products is limited to repair of the product or refund of the purchase price and delivery costs originally paid by you. If you have any questions in regards to these terms please contact us at firstname.lastname@example.org
SOE uses industry-standard security and encryption for communication of confidential information over the Internet. Credit card transactions are processed using Paypal, an online payment gateway. SOE does not receive or store credit card details. Please refer to the Privacy and Security link on this website for further details.
We have made every effort to accurately display the colours of our products on our website. However, please note that the colours may vary depending on individual computer monitors. Picture resolution and photography lighting. We cannot guarantee that your monitor’s display will exactly reflect the colour of the product upon delivery to you.